Returns & Exchanges

Returns & Exchanges

Here at OiOi®, we stand behind our products and we take great pride in the quality of the craftsmanship of each and every item we produce. This is why we warrant all of our products against defects in materials and workmanship for a period of 12 months from date of purchase.*

In the case of a defect please email the following information to

* An photo of the problem

* Bag Style

* Date of purchase

* Place of purchase

This helps us to provide the best quality service to our customers. All defective items returned for warranty service will be replaced at our discretion.

*Please Note: This warranty does not cover damage caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.)

OiOi will gladly replace or exchange any product, at our expense, under the following conditions :

  1. The goods suffer from a manufacturing defect per our warranty conditions.
  2. If the shipment sent to you is the wrong product.

We will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the product. Please include written documentation as to what is wrong with the product.

You may return or exchange your product with a receipt within 30 days of the order, provided the product is unused and in its original packaging; shipping and handling is not refundable and a $9.95 fee will be charged if a return shipping label is requested.

Please contact us at 800.323.6856 or at before returning any product, you will then be advised of the return address.


Our beautiful bags have been made from the best quality leathers from around the world. As leather is a natural material, inconsistency of color and texture is normal and should not be considered a fault. Our leather is designed to fade and soften with time. Light colors are prone to absorbing other dye stuffs they come into contact with, so please take care when wearing light colored items of clothing with your bag. Light colored leathers can be prone to absorbing dark colored clothing materials i.e., denim.